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KMID : 1039220170270010077
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Journal of Korean Society of Occupational and Environmental Hygiene
2017 Volume.27 No. 1 p.77 ~ p.85
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Association between Emotional Labor and Levels of Depression among Health Professionals
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Park Ka-Young
Lee Sa-Woo
Kwon Jang-Mi
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Abstract
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Objectives: We focused on investigating the effects between symptoms of depression and emotional labor among health professionals.
Methods: A cross-sectional survey design was used. The participants were 365 health professionals. The survey was composed of questionnaires related to general characteristics and work-related characteristics. Korean emotional labor scale-24(K-ELS@24) and Patient Health Questionnaire(PHQ-9) data was collected from July 1, 2015 to August 31, 2015.
Results: The prevalence for symptoms of depression among the survey participants was 79.2%. Organizational support(β=.387, P<0.05), emotional disharmony(β=.238, P<0.05), customer conflict(β=.125, P<0.05) and emotional effort(β=.122, P<0.05) showed a significant association with symptoms of depression.
Conclusions: These results suggest that emotional disharmony, organizational support and organizational surveillance are related to symptoms of depression. Managing organizational support on the emotional labor scale is the most important factor in controlling symptoms of depression.
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KEYWORD
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depression, emotional labor, health professional
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